GiglanceSeller Studio
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Disputes
Disputes & Resolution Center
Manage disputes professionally, submit evidence, and resolve faster to protect your rating.
Open cases
3
1 needs action
Resolved this month
7
Avg resolution: 2.3 days
Escalated
1
In admin review
Risk level
Low
Good dispute hygiene
Cases
Choose a case to view details and respond.
#DSP-5082
High
Open
Buyer requests refund (scope mismatch)
Emily Carter •
Order #GL-29418 •
Jan 30, 2026
$220
SLA: 18h
3 files
Needs
reply
#DSP-5079
Normal
In review
Delivery rejected (format issue)
James Holden •
Order #GL-29102 •
Jan 27, 2026
$120
SLA: 2d
1 file
Responded
#DSP-5074
Low
Negotiation
Revision limit dispute
Sofia Martins •
Order #GL-27913 •
Jan 18, 2026
$90
SLA: 4d
2 files
6 msgs
#DSP-5062
Normal
Resolved
Late delivery complaint
Michael Reed •
Order #GL-28409 •
Jan 12, 2026
$120
Partial refund
Closed notes
#DSP-5051
High
Escalated
Chargeback risk flagged
Daniel Kim •
Order #GL-27302 •
Jan 04, 2026
$390
Admin review
5 files
#DSP-5038
Low
Closed
Miscommunication (resolved via chat)
Grace M. •
Order #GL-26990 •
Dec 28, 2025
Closed
11 msgs
Summary
#DSP-5031
Normal
Resolved
Extra work request (scope)
Olivia Park •
Order #GL-26421 •
Dec 22, 2025
$90
Added milestone
Notes
#DSP-5024
Low
Closed
Buyer requested cancellation
Aisha N. •
Order #GL-28811 •
Dec 10, 2025
Mutual cancel
Summary
#DSP-5082
Open High
Buyer claim
Scope mismatch
Wants refund
Deadline
18 hours
Before auto-escalation
Suggested
Offer revision
Or partial refund
Emily (Buyer)
Jan 30, 2026 • 09:18
The delivered page doesn’t include the extra “pricing + FAQ + blog section” we discussed. I’m requesting a refund.
requirements.pdf
screenshot.png
You (Seller)
Jan 30, 2026 • 10:02
Thanks Emily — I delivered the “Business Landing Page” package scope (3 sections + CTA + trust). The pricing/FAQ/blog are part of the Premium package. I can add those as a paid add-on or upgrade.
Delivery
scope
Package terms
Resolution tip
Offer 1 free revision or propose a partial refund if the buyer
agrees.
Evidence
Upload files
PDF, images, or ZIP (demo UI)
Scope.pdf
Delivery.png
Source.zip
Your response
Keep it professional
Stick to scope, attach evidence, and propose a clear resolution option.