How resolution works
Fast, clear and fair steps for buyers & sellers.Select an order, choose a reason, and write a clear summary.
Attach screenshots, files, and messages that support your claim.
Seller can propose fixes, partial refund, or clarify requirements.
Agree together, or escalate to Giglance support for a decision.
Your cases
Track dispute status and respond quickly.Delivery not matching the agreed requirements
The delivered page is missing sections and the responsive layout breaks on mobile.
Late delivery (missed deadline)
Seller hasn’t delivered by the due date. Requesting a partial refund or new timeline.
Communication issue (unclear scope)
Scope confusion. I submitted requirements, but seller interpreted differently.
Case details
Conversation + evidence + actions (UI).The mobile layout breaks on iPhone. The FAQ section overlaps the CTA.
Jan 29 • 10:14I can fix the responsive issues today. Please share the device screenshot and URL.
Jan 29 • 10:40Attached screenshots. Also missing the “Testimonials” section requested in the brief.
Jan 29 • 11:02